Privacy Policy

This Privacy Policy describes how Seema Cabs Goa (operated by Seema Holidays, hereinafter referred to as "we", "us", or "our") collects, uses, and protects the information you provide when using our mobile application and website.

1. Information We Collect

We collect the following categories of personal information:

• Account Information: Name, mobile number, and email address when you register on the Seema Cabs app.
• Booking Information: Pickup location, drop location, travel date, time, and selected vehicle type.
• Location Data: Real-time GPS location during an active booking to match you with nearby drivers and track your ride.
• Payment Information: Transaction references and payment confirmation details (we do not store full card details).
• Device Information: Device model, OS version, app version, and unique device identifiers for analytics and troubleshooting.
• Communication Records: Messages, calls, or queries submitted through in-app support or email.

2. How We Use Your Information

We use the collected information to:

• Process and manage your taxi bookings and ride assignments.
• Send booking confirmations, driver details, and trip updates via SMS or push notifications.
• Improve our service quality through feedback and analytics.
• Resolve disputes, complaints, or technical issues.
• Comply with applicable legal obligations under Indian law.
• Prevent fraud, abuse, and unauthorized access to our platform.

3. Sharing of Information

We do not sell your personal information to third parties. We may share your data with:

• Assigned Drivers: Your name and pickup details are shared with your assigned driver to complete the booking.
• Payment Processors: For processing transactions securely.
• Service Providers: Technology partners (e.g., TaxiGo platform) who help us deliver the service under strict confidentiality agreements.
• Law Enforcement: When required by law, court order, or legitimate government authority.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 12 months for legal and dispute purposes. You may request deletion of your account and associated data by contacting us at [email protected].

5. Location Data

Location access is used solely for ride matching and navigation. Location tracking is active only during an active booking session. You may disable location access from your device settings, though this will affect ride booking functionality.

6. Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand visitor behavior and improve our web presence. You may opt out of analytics cookies through your browser settings or by using a cookie opt-out tool.

7. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and secure data storage to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of transmitted data.

8. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention obligations).
• Withdraw consent for marketing communications at any time.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be communicated via the app or email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries or requests, please contact:

• Email: [email protected]
• Phone: +91 97650 40490
• Address: Seema Holidays, Goa, India